Q: Why did my payment transaction fail, but my UPay card balance was deducted?
A: This may occur due to communication issues between third-party payment systems or MasterCard/VISA card clearing gateways. Even though it appears that the payment has been deducted, it is only a temporary pre-authorization freeze. The refund process takes 3-14 business days to return to the original payment channel. Please be patient during this period.
Q: Why haven't I received the refund immediately?
A: The refund process typically takes 3-14 business days to complete. This is because we need to go through a series of verification steps to ensure funds are returned to the original payment channel. If you haven't received the refund or have any other questions within this timeframe, feel free to contact our customer support team.
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