Under normal circumstances, on-chain deposits to the UPay wallet are credited within seconds. If your deposit has not been credited for an extended period, please contact our official online customer support immediately and provide the following information for investigation:
- Account ID:
- Cryptocurrency:
- Blockchain:
- Deposit Amount:
- Sender Address:
- Recipient Address:
- Transaction Hash (TxID):
Important Reminder:
If you selected the wrong cryptocurrency or blockchain during the deposit/transfer process, this could lead to asset loss, which may not be recoverable. In such cases, our technical team can provide assistance.
Processing Time: Approximately 15 business days.
Service Fee: A fee of 100 USDT will be charged.
Note:
If the recovery attempt is unsuccessful, the 100 USDT service fee will be refunded.
If you have any further questions, feel free to contact our Official Online Customer Support. We are dedicated to providing the best possible assistance. Thank you for your understanding and cooperation!
Everything Can Be UPay✨